For owners about to put a support chatbot on their website or WhatsApp. Tick what is already in place, see your readiness score, and get one plain next step for each gap. It helps you decide whether to launch now or fix a few things first. Background: automating support and when to hand off to a human.
How it works
- Tick every point that is already true today, not what you plan to do.
- Read the score and the sentence next to it.
- Go through "Still missing" and do the next step for each item, starting with handoff and privacy.
- Come back and re-tick until you are happy, then launch with limited traffic.
Each ticked point is worth 1, out of 12. 0 to 4 is early stage, 5 to 8 is not ready yet, 9 to 11 is close, and 12 means ready for a controlled launch. All points weigh the same here, but a missing handoff or privacy notice usually hurts more than the rest.
This is a self-check, not a guarantee, and it is not legal advice: confirm privacy wording with a professional. If you want help closing the gaps, talk to Kuan AI.
Frequently asked questions
Do I need all 12 points before launching?
Not necessarily, but handoff to a human, a fallback for unknown questions and a privacy notice are the ones I would not skip. Others can be finished in the first week if you watch conversations closely.
How many past questions should I test with?
Enough to cover your most common topics and a few awkward ones. That could be a few dozen from your real inbox or WhatsApp history. The right number depends on how varied your questions are.
Does this work for WhatsApp as well as a website chat?
Yes, the points are the same. For WhatsApp, also read Meta's WhatsApp Business Platform documentation for messaging rules before you launch.
